I am having trouble playing videos – Strictly You

If you are having trouble playing the workout videos in Strictly You, please try the following steps.

1: Confirm that your local Wifi is working properly by logging into Strictly You on a different device, such as a Phone or Tablet.

2: Make sure you are running the latest version of your browser and operating system.

3: Delete all cache, cookies and internet history from your browser.

To do this on Google Chrome:

https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DDesktop&hl=en

To do this on Safari:

https://support.apple.com/en-au/HT201265

To do this in Firefox:

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

To do this in Explorer:

https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/internet-explorer

4: Turn off your router and modem, and leave them off for around 5 minutes before rebooting them.

5: If you are still experiencing problems and have any security software running, such as Trend Micro, or are running a VPN on your network - please try disabling them and trying again. Sometimes this software can interfere with video access.